We get orders for new plugin licenses every day, but from time to time things go wrong.
Sometimes customers make an order and call us 5 minutes later as they want to release their application right now and are waiting for the license. Please make sure you order licenses long before you ship. Best before you give your app to testers because from time to time there can be a bug in the registration code. And it doesn't look nice if you ship an app which tells the user that you don't have a REAL Studio or MBS Plugin license.
Other issue is that emails sometimes do not reach their destination. Sometimes people make an order and we do not receive it. Or we sent a license key and that email is lost. So if you wait for a response and you did not hear from us within 2 days, you should contact us. For the rare case we do not get your emails, please use our feedback forms on the website. Also it is always good to have a second email account using a different server in a different location with different spam filters.
Currently, I'm waiting for a client from Milano to respond. So if you read it here, please email me.